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Apr 01, 2014: Roanoke Civic Center Continues Partnership With New Era Tickets



April 1, 2014, EXTON, PA – Global Spectrum, operators of the Roanoke Civic Center, today announced their continued partnership with New Era Tickets to provide customized full-service ticketing solutions and 24/7 support for all ticketed events held at the Roanoke Civic Center. Global Spectrum renewed with New Era Tickets due to the company’s expertise with ticketing for multi-venue facilities and ability to help clients increase revenue and retain more of their ticket related income.

“The Roanoke Civic Center requires flexible ticketing technology capable of supporting a broad array of events and returning maximum revenue,” said Global Spectrum's Robyn Schon, General Manager for the Roanoke Civic Center. “The Roanoke Civic Center will continue to capitalize on New Era Tickets’ ticketing expertise while maintaining complete control of branding, customer data, and ticket fees.”

New Era Tickets enables convention centers, meeting facilities, and sports and entertainment venues to take back control of their ticketing services.  The ticketing technology, powered by New Era Tickets’ sister company Paciolan, offers the Roanoke Civic Center’s customers access to VIP packages, ticket forwarding, online season ticket sales and account management, and sales of non-ticketed items including merchandise and gift cards.  The customized solution also integrates access control, paperless ticketing, and fraud prevention.  New Era Tickets supports each customized ticketing solution with seasoned 24/7 client service teams.

“New Era Tickets supports many multi-purpose facilities that have changing ticketing needs from day-to-day,” said New Era Tickets President Fred Maglione. “All of our clients benefit from the shared knowledge of the New Era Tickets team – a group of seasoned service professionals ready to tackle any challenge.”

The Roanoke Civic Center includes a 10,500 seat Coliseum, 2,150 seat Performing Arts Theatre, 14,000 square foot Exhibit Hall, and a new 46,000 square foot Special Events Center. Located within walking distance of downtown Roanoke, and just five miles from the Roanoke Regional Airport, the Roanoke Civic Center is Western Virginia's premiere entertainment facility.

The Roanoke Civic Center is perfectly suited to present a variety of events and has previously hosted tradeshows, major conventions, Broadway shows, the Roanoke Symphony, WWE Live, Carrie Underwood, The Original Harlem Globetrotters, Disney on Ice, Miranda Lambert & Dierks Bentley, Eric Church, Monster Jam, Zac Brown Band, Jason Aldean, Alice in Chains, and Jeff Dunham.

For the past three years, New Era Tickets and Global Spectrum helped the Roanoke Civic Center manage more than 600 events. New Era Tickets, Paciolan, and Global Spectrum are subsidiaries of the internationally recognized sports and entertainment firm Comcast-Spectacor, a Comcast Corporation company.

About New Era Tickets

Based out of Exton, Pennsylvania, New Era Tickets ( is a technology-driven, full-service ticketing company that allows managers to set their own ticketing fees, control their brand, and use their customer data to create more customized marketing communications. New Era Tickets helps clients increase their ROI by providing innovative technological solutions for box office management, event management, and customer communications, all while offering full-service ticketing and marketing products for public assembly facilities, show promoters, sports teams, theatres, and entertainment organizations. New Era Tickets proudly sells tickets for over 55 multipurpose sports and entertainment venues, plus special events, across the globe.

New Era Tickets is a wholly-owned subsidiary of Comcast-Spectacor (, the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA’s Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; Front Row Marketing Services, a commercial rights sales company; FanOne Marketing, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.

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