NEW ERA TICKETS ANSWERS MORE THAN 65,000 CALLS PER MONTH
June 4, 2012, EXTON, PA - New Era Tickets, the technology-driven, full service ticketing subsidiary of Comcast-Spectacor, is once again breaking company records with their highly-trained in-house contact center and efficient fulfillment operations now reporting an average of 65,000 customer calls answered per month. Thanks to New Era Tickets’ impressive and growing client list and their promoted events, the company’s contact center reported receiving more than 80,000 customer calls in just one recent month.
“Maintaining the most current contact center technologies enable the organization to better handle continuously increasing call volumes and temporary spikes,” said Dave Homan, VP & Chief Operating Officer of New Era Tickets, “In addition, we continue to develop exceptional staff that is highly skilled in using the contact center’s technology, and are also very efficient in answering calls.”
About New Era Tickets
Based out of Exton, Pennsylvania, New Era Tickets (neweratickets.com) is a technology-driven, full-service ticketing company that allows managers to set their own ticketing fees, control their brand, and use their customer data to create more customized marketing communications. New Era Tickets helps clients increase their ROI by providing innovative technological solutions for box office management, event management, and customer communications, all while offering full-service ticketing and marketing products for public assembly facilities, show promoters, sports teams, theatres, and entertainment organizations. New Era Tickets proudly sells tickets for over 55 multipurpose sports and entertainment venues plus special events across the US and Canada.
New Era Tickets is a wholly-owned subsidiary of Comcast-Spectacor (www.comcast-spectacor.com), the Philadelphia-based sports and entertainment company which owns the Philadelphia Flyers (NHL), the home arena for both the Flyers and the NBA's Philadelphia 76ers, the Wells Fargo Center, and four Flyers Skate Zone community ice skating and hockey rinks. In addition, Comcast-Spectacor is also the principal owner of Global Spectrum, the fastest growing firm in the public assembly management field with more than 100 facilities throughout the United States and Canada; Ovations Food Services, a food and beverage service provider; Front Row Marketing Services, a commercial rights sales company; FanOne, a digital fan marketing company; and Paciolan, the leading provider of venue enablement, ticketing, fundraising and marketing technology solutions.
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