SINGAPORE SPORTS HUB UNVEILS SPORTS HUB TIX: A DEDICATED ONE-STOP TICKETING SERVICE FOR ALL ITS FACILITIES
August 23, 2013, EXTON, PA – SportsHub Pte. Ltd., in a partnership with New Era Tickets, today announced Sports Hub Tix as its new innovative ticketing system. Powered by a worldwide leader in ticketing and marketing technology software, Paciolan, New Era Tickets' one-stop solution is designed for the sole purpose of serving the ticketing needs of Singapore Sports Hub venues, including the National Stadium, Singapore Indoor Stadium, Aquatic Centre, Waterfront, and Sports Halls.
Sports Hub Tix will officially go ‘live’ on 1 October 2013 and will offer an enhanced user experience that is more interactive, intuitive and integrated than what is currently available in Singapore.
The interactive Sports Hub Tix experience will allow users to see the actual view from the section before making an informed purchase; print their tickets at home or have them delivered to their smart phone. The system can also be set to allow tickets to be forwarded to others if they are unable to make the event or simply want to share their tickets. To further improve the customer experience, patrons can purchase parking, merchandise and concession items together with their tickets for a truly integrated shopping experience.
Managed by Global Spectrum, a worldwide leader in operating sports and entertainment venues around the world, The Sports Hub is designed to be a state-of-the-art sports, entertainment and lifestyle destination that utilizes technologies to enhance customer satisfaction. For example, multi-functional tickets will now be scanned instead of torn before entering a venue among other time-saving benefits. This partnership with New Era Tickets involves an integrated back-end technology infrastructure which enables the Sports Hub to deliver a unique and memorable experience to all of its customers.
“Sports Hub Tix is a great case study of what technology and innovation can do to propel the quality of customer service,” said Chad Phillips, General Manager, Sports Hub Tix. “Our role is to ensure that the ticket purchasing experience by our patrons is memorable, by providing a user-friendly system and great customer service through all of our sales channels.”
Sports Hub Tix is operated by New Era Tickets and powered by its sister company Paciolan. Together, the two ticketing powerhouses boast a strong track record of managing large scale ticket sales for major sporting events and concerts. This includes managing ticket sales for the Wells Fargo Center, home of the Philadelphia Flyers and 76ers, the Rose Garden, home of the Portland Trail Blazers, over 105 division 1 college athletics programs as well as 50 arenas in North America.
The two ticketing companies also powered ticket sales for major blockbuster events including the 2013 NHL Winter Classic in Philadelphia, and ‘The Big Chill at the Big House’, a Michigan outdoor hockey college match, that sold over 113,411 tickets which made the Guinness World Record for the largest ice hockey game.
“The Sports Hub fans will greatly benefit from a variety of new technologies being offered at this world-class complex,” said Fred Maglione, President and CEO of New Era Tickets. “In turn, the venue should see increased operational efficiencies and more engaged customers – which ultimately leads to maximized ticket sales and revenue.”
Global Spectrum, New Era Tickets and Paciolan are subsidiaries of the international sports and entertainment firm Comcast-Spectacor.
“We are thrilled to partner with the Singapore Sports Hub, through our sister company New Era Tickets to provide technology to deliver a superb customer experience for all of their venues,” said Dave Butler, CEO of Paciolan. “The team in Singapore is well equipped to set an exceptional standard of excellence for ticketing and marketing a wide variety of events at the Singapore Sports Hub.”
“We couldn’t have picked a more qualified partner to run Sports Hub Tix,” said Philippe Collin Delavaud, CEO of SportsHub Pte. Ltd. “They will play an instrumental role in helping us see through our vision to establish Singapore Sports Hub as a place built for Singaporeans to watch, play and support world-class sports and entertainment.”
About New Era Tickets
New Era Tickets is a technology-driven, full-service ticketing company that allows managers to set their own ticketing fees, control their brand, and use their customer data to create more customized marketing communications. New Era Tickets help clients increase their ROI by providing innovative technological solutions for box office management, event management and customer communications, all the while offering full-service ticketing and marketing products for public assembly facilities, show promoters, sports teams, theatres and entertainment organizations. New Era Tickets proudly sells tickets for over 55 multipurpose sports and entertainment venues plus special events across the US and Canada. New Era Tickets is a wholly-owned subsidiary of Comcast-Spectacor.
Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations that sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts, arenas and museums. Paciolan is a wholly-owned subsidiary of Comcast-Spectacor.
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